Contact Us

We're here to help! Whether you have questions about our properties, need assistance with a booking, or want to learn more about Hazel Spaces, our team is ready to assist you.

Get in Touch

For general inquiries, booking assistance, or customer support, please contact us using any of the methods below:

Email

General Inquiries: info@hazelspaces.com

Bookings & Reservations: bookings@hazelspaces.com

Customer Support: support@hazelspaces.com

Business Partnerships: partners@hazelspaces.com

Response Times

We aim to respond to all inquiries within 24 hours during business days. For urgent matters related to active bookings, please mention "URGENT" in your email subject line.

Office Hours

Our customer support team is available:

  • Sunday - Thursday: 9:00 AM - 6:00 PM (Egypt Standard Time)
  • Friday - Saturday: Limited support available
  • 24/7 Emergency Support: Available for active bookings and urgent matters

Social Media

Stay connected with us on social media for updates, travel tips, and special offers:

Frequently Asked Questions

Before contacting us, you may find answers to common questions in our FAQ section:

  • Booking and reservation policies
  • Cancellation and refund information
  • Property amenities and features
  • Check-in and check-out procedures
  • Payment and billing questions

If you cannot find the information you need, please don't hesitate to reach out to us directly.

For Property Owners

Are you interested in partnering with Hazel Spaces? We welcome property owners who share our commitment to excellence and hospitality. To learn more about our partnership opportunities, please contact us at partners@hazelspaces.com.

Customer Feedback

Your feedback is invaluable to us. If you have suggestions for how we can improve our services or if you'd like to share your experience, please reach out. We read every message and use your feedback to enhance the Hazel Spaces experience for all our guests.

Location

Hazel Spaces operates throughout Egypt, with a focus on Cairo's prime locations including Downtown, Nasr City, and New Cairo. While we don't have a public walk-in office, our team is always available online and ready to assist you.

Privacy and Data Protection

For questions regarding our privacy practices or data protection policies, please contact us at privacy@hazelspaces.com or review our Privacy Policy.

We Look Forward to Hearing from You

Thank you for considering Hazel Spaces for your accommodation needs. Our team is committed to providing exceptional service and making your stay with us memorable. Don't hesitate to reach out—we're here to help!