Privacy Policy

1. Introduction

Hazel Spaces ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Booking Information: Check-in and check-out dates, number of guests, special requests, and payment details
• Account Information: Username, password, and profile preferences (if you create an account)
• Identification: Government-issued identification documents when required by local regulations
• Communication Records: Correspondence with our customer service team, including emails and messages

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Technical Data: IP address, browser type and version, device type, operating system, and unique device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, search queries, and referring website addresses
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party services, including:

• Payment processors (transaction details and payment method information)
• Social media platforms (if you connect your account or interact with our social media content)
• Travel and booking platforms that partner with us
• Service providers that assist us in operating our business

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Process bookings, reservations, and payments; manage your account; communicate booking confirmations and updates
• Customer Support: Respond to inquiries, provide technical support, and handle customer service requests
• Legal Compliance: Comply with applicable laws, regulations, and legal processes; verify identity when required
• Business Operations: Analyze usage patterns, improve our services, develop new features, and conduct research
• Marketing: Send promotional communications, newsletters, and special offers (with your consent where required)
• Security: Detect, prevent, and address fraud, security issues, and technical problems
• Personalization: Customize your experience, provide relevant recommendations, and remember your preferences

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contract Performance: To fulfill our contractual obligations, such as processing your booking
• Legitimate Interests: To operate our business, improve services, and ensure security (when balanced against your rights)
• Legal Obligation: To comply with legal requirements, such as tax and hospitality regulations
• Consent: Where you have given explicit consent for specific processing activities, such as marketing communications

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who assist us in:

• Payment processing and fraud prevention
• Website hosting and maintenance
• Analytics and performance monitoring
• Email delivery and communication services
• Customer relationship management

These providers are contractually obligated to protect your information and only use it for specified purposes.

5.2 Business Partners

We may share information with property owners, property managers, and other business partners necessary to fulfill your booking.

5.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to:

• Protect our rights, property, or safety
• Investigate fraud or security issues
• Respond to legal requests and processes

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country. We take appropriate measures to ensure your information receives an adequate level of protection, including:

• Using standard contractual clauses approved by relevant data protection authorities
• Implementing appropriate technical and organizational security measures
• Complying with applicable data protection laws and regulations

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider in determining retention periods include:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal, regulatory, and operational requirements
• The potential risk of harm from unauthorized use or disclosure

When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

You have the right to:

• Access and receive a copy of your personal information
• Request information about how we process your data
• Receive your data in a structured, machine-readable format

8.2 Correction and Deletion

You have the right to:

• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)

8.3 Restriction and Objection

You have the right to:

• Request restriction of processing under certain circumstances
• Object to processing based on legitimate interests
• Withdraw consent where processing is based on consent

8.4 Marketing Opt-Out

You can opt out of marketing communications by:

• Clicking the "unsubscribe" link in marketing emails
• Contacting us directly at the information provided below
• Adjusting your account preferences (if applicable)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and enhance your experience
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

10. Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure payment processing through PCI DSS compliant systems
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Incident response and breach notification procedures

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (if we have your email address)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@hazelspaces.com
• Address: Hazel Spaces, Egypt
• Website: Contact Us Page

If you are located in the EEA and believe we have not addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority.

15. Acknowledgment

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.